Help Center

When will my order be shipped?

Order processing times in our warehouse may take 1-3 business days (excluding weekends and holidays). However, during peak seasons with higher volumes, order processing can take 3-5 business days (excluding weekends and holidays).

Once the order is shipped, you will receive a shipping confirmation email with a tracking number, which will also be posted on your KidsBooks account under Past Orders

*Please note that once the tracking number is assigned, we kindly ask you to allow 3-5 business days for the carrier to begin posting updates on their website. For more information regarding shipping timeframes, please visit our Shipping page.

What does UNF Status mean on my order?

UNF status means that an order was not able to be fulfilled. While a rare occurrence, this means that the items in your order had become unavailable while your order was being processed for shipping. UNF will be cancelled, and the pre-authorized payment on your card will drop within 3-5 business days.

Can I make changes to an existing order?

Once an order is placed, changes to the order cannot be made. However, if your order has not begun processing in our warehouse, you can cancel the current order.* To cancel an order, please visit your Past Orders.

*Please note: if the order has already begun processing, the order will no longer be able to be canceled. In the event that your order is no longer eligible for cancellation, you can contact our customer experience team within a maximum of 30 days from when the order was delivered to arrange for a Return Authorization Number. Please see Returns for our return policy.

How can I change the shipping address on my order?

If your order has not begun processing, please contact us and our Customer Experience team would be happy to advise further.

*Please note: if the order has already been shipped, changes can no longer be made. Please see Past Orders to check the status of your order.

How do I cancel an order?

As we want to ensure all orders are processed as quickly as possible, you may only cancel your order for a brief period before we begin processing it in our warehouse. Once your order has started processing, it is no longer able to be canceled. To cancel an order, please visit your Past Orders. Once an order has been canceled, please allow 1-5 business days for any charges to be reversed.

If you have questions regarding your order, please contact our Customer Service team.

*Please note: In the event that your order is no longer eligible for cancellation, you can contact us within a maximum of 30 days from when the order was delivered to arrange for a Return Authorization Number. Please see Return for our return policy.

What do I do if I received the wrong book(s)?

Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will still be the same as listed. Please be assured that the content will always be the same as described.

If you have received the incorrect ISBN or title, please contact our Customer Service team within a maximum of 30 days from when the order was delivered. Please include your order number, contact information, as well as a brief description of the issue along with the title(s) affected - we will be happy to assist you further.

What do I if my order is damaged?

When you shop on KidsBooks, not only do you save up to 90% off brand new books, you're also covered by our cover-to-cover Guarantee. As a company of passionate readers, we stand behind our products and can guarantee that our books are in good reading condition. Should you receive a book in a condition that’s unreadable due to damage or defect, please reach out to our Customer Experience team within 30 days of receiving your order and we guarantee we will make it right.

What do I if my order is damaged?

What I do if my order is incomplete?

If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected to be delivered. In some events, a shortage could reflect a short-shipped title. Please be sure to review your shipping details or your Past Orders to confirm if any books had been short-shipped.

Also, larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number. To view the tracking number(s) for your order, please visit your Past Orders page.

Short-Shipments:

In rare occasions there is an update delay for our inventory. While a book may have been available at the time your order was placed, it became unavailable while your order was being processed for shipping. Please be assured that you will not be charged for any items not included in your order. Your pre-authorized payment will be adjusted accordingly to reflect this change and you will only be charged for the items included in the order at the time of shipment.

If you would like to add the short-shipped title(s) to your KidsBooks Wishlist, you will get an email notification if/when it becomes available again.

How long do shipments take to be delivered?

Delivery times for orders vary based on the shipping destination. For more detailed information, please visit our Shipping page.

If your order does not arrive within the estimated shipping time provided on Our Shipping Page please contact our Customer Experience team for assistance within a maximum of 10 days from the expected delivery date.

Can my order be expedited?

Unfortunately, we only offer standard shipping at this time.

Where can I find my tracking number?

Once your order has been shipped from our warehouse, you will receive a shipping confirmation email with a tracking number. Larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number.

All tracking numbers can also be viewed in your Kidsbooks account under past orders.

*Please note: once the tracking number has been assigned, we kindly ask you to allow 1-3 business days for the carrier to begin posting updates on their website.

Why has my tracking not updated?

Once an order has been shipped from our warehouse, carriers require at least 1-3 business days for tracking posts to begin updating (this does not include weekends). *If your tracking number was assigned at the end of the business week, tracking updates may be delayed to compensate for weekend closures.

What do I do if I think my package is lost?

During its journey, it is not uncommon for some gaps to occur between tracking updates of a package. This is especially common during times of higher volumes with the couriers. Despite lapses in tracking, packages will still be in transit to you. However, if your order does not arrive within the estimated shipping time provided on our Shipping page, please contact our customer experience team for assistance within a maximum of 10 days from the estimated delivery date.

What do I do if I did not receive an order that was marked delivered?

In a situation such as this, we ask that you first check around your residence as it is possible the mail person left the parcel in an obscure location to avoid the elements and theft. We kindly encourage you to check in with neighbors as it is possible this parcel may have been delivered to their location by accident. In addition, reaching out to the local post office may be beneficial as they will be able to investigate their records of this delivery and hopefully retrieve your package.

Should these efforts not result in your package arriving to you, please contact our customer experience team for assistance.

How do I return items from order?

If you don't absolutely love your KidsBooks purchase, contact our customer experience team within 30 days of receiving your order, and our team would be happy to assist by providing you with return instructions and a Return Authorization number*.

Upon receiving your return at our facility, you will be reimbursed. The original shipping charge and the cost associated with sending the item back to us will not be available for refund. We do not accept returns without a Return Authorization Number.

*If returns should become excessive or unwarranted, KidsBooks reserves the right to restrict or disallow returns at our discretion.

What if I want to return an order due to damage?

As a company of passionate readers, we stand behind our products and can guarantee that our books are in good reading condition. Should you receive a book in a condition that’s unreadable due to damage or defect, please reach out to our Customer Experience team within 30 days of receiving your order and we guarantee we will make it right.