Order processing times in our warehouse may take 1-3 business days (excluding weekends and holidays). However, during peak seasons with higher volumes, order processing can take 3-5 business days (excluding weekends and holidays). 

Once the order is shipped, you will receive a shipping confirmation email with a tracking number, which will also be posted on your KidsBooks account under Past Orders

*Please note that once the tracking number is assigned, we kindly ask you to allow 3-5 business days for the carrier to begin posting updates on their website. For more information regarding shipping timeframes, please visit our Shipping page.

To see the current status of an order, please visit your Past Orders page for details. This page lists all the orders you have placed with us. The last column of the list will inform you of the order's current status. If the order has shipped, you may click on the status to view the tracking information regarding the order.

As we want to ensure all orders are processed as quickly as possible, you may only cancel your order for a brief period before we begin processing it in our warehouse. Once your order has started processing, it is no longer able to be canceled. To cancel an order, please visit your Past Orders. Once an order has been canceled, please allow 1-5 business days for any charges to be reversed. 

If you have questions regarding your order, please contact our Customer Service team. 

*Please note: In the event that your order is no longer eligible for cancellation, you can contact us within a maximum of 30 days from when the order was delivered to arrange for a Return Authorization Number. Please see Return for our return policy. 

Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will still be the same as listed. Please be assured that the content will always be the same as described. 

If you have received the incorrect ISBN or title, please contact our Customer Service team within a maximum of 30 days from when the order was delivered. Please include your order number, contact information, as well as a brief description of the issue along with the title(s) affected - we will be happy to assist you further. 

When you shop on KidsBooks, not only do you save up to 90% off brand new books, you're also covered by our cover-to-cover Guarantee. As a company of passionate readers, we stand behind our products and can guarantee that our books are in good reading condition. Should you receive a book in a condition that’s unreadable due to damage or defect, please reach out to our Customer Experience team within 30 days of receiving your order and we guarantee we will make it right. 

If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected to be delivered. In some events, a shortage could reflect a short-shipped title. Please be sure to review your shipping details or your Past Orders to confirm if any books had been short-shipped.

Also, larger orders may be shipped in more than one package. In these cases, each package will have its own tracking number. To view the tracking number(s) for your order, please visit your Past Orders page.

Short-Shipments:  

In rare occasions there is an update delay for our inventory. While a book may have been available at the time your order was placed, it became unavailable while your order was being processed for shipping. Please be assured that you will not be charged for any items not included in your order. Your pre-authorized payment will be adjusted accordingly to reflect this change and you will only be charged for the items included in the order at the time of shipment. 

If you would like to add the short-shipped title(s) to your KidsBooks Wishlist, you will get an email notification if/when it becomes available again. 

Delivery times for orders vary based on the shipping destination. For more detailed information, please visit our Shipping page. 

If your order does not arrive within the estimated shipping time provided on Our Shipping Page please contact our Customer Experience team for assistance within a maximum of 10 days from the expected delivery date. 

Once an order has been shipped from our warehouse, carriers require at least 1-3 business days for tracking posts to begin updating (this does not include weekends). *If your tracking number was assigned at the end of the business week, tracking updates may be delayed to compensate for weekend closures.

As a company of passionate readers, we stand behind our products and can guarantee that our books are in good reading condition. Should you receive a book in a condition that’s unreadable due to damage or defect, please reach out to our Customer Experience team within 30 days of receiving your order and we guarantee we will make it right.